A: At WATSON BILLIARDS, we strive to ensure customer satisfaction and offer a hassle-free return process for online purchases. If you are not completely satisfied with your order, you may return purchased items within 30 days of receipt. Products must be in their original condition and packaging to qualify for a return. Please contact our customer service team to initiate the return process and receive a return authorization. Once we receive and inspect the returned items, a refund will be processed to your original method of payment. Note that certain items, such as customized or personalized products, may not be eligible for return. For detailed information, please review our full return policy on our website or reach out to our support team for assistance.